Get in touch

General

13D Ride Way
Rosedale
Auckland 0632

[email protected]

027 4562494


FAQ's


What time should I place my order by for delivery?

For Tuesday delivery orders must be placed by 6pm Sunday. For Friday delivery orders need to be placed by 6pm Wednesday night. Don’t worry if you miss the cut off by a couple of minutes, we can usually accommodate your order!


Do you have a minimum spend and what are shipping costs?

Yes, we have a $75 minimum spend on all orders and a flat fee of $14.99 for shipping.

In addition we offer FREE shipping on all orders over $250

Where do you deliver to?

The Urban Farmer is proud to say we deliver Auckland wide from Silverdale to Manukau and Glen Eden to Glen Innes!

If you are unsure if you are in the delivery area, email us at [email protected]


How do you make sure my order arrives fresh and chilled?

Your order is packed fresh on the day and reliably delivered to your door by one of our delivery partners team members. Our packaging utilises the latest eco-friendly insulation to keep your order nice and cool (Even if you aren't home during delivery).

What happens if something is missing or damaged in my order?

While we take every care to ensure your order meets every expectation, we also understand that things can go wrong sometimes! Please get in touch with us ASAP either through emailing [email protected] or giving us a call on 027 456 2494.

What are some of the best ways to use The Urban Farmer products?

Sometimes all you need to get the flavours flowing in the kitchen is a little inspiration…. And we’ve got plenty of it! Check out some delicious ideas to get you started on our Inspiration & Recipes page


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