Welcome to The Urban farmer, you local online grocer for healthy, wholesome and food that’s good for the world.

If The Urban Farmer doesn’t work quite as you had hoped, please get in touch with us (contacts details are listed in the contact tab). We are always looking for ways to improve and appreciate your feedback and ideas.

Purchases and Deliveries

We always endeavour to deliver within the allotted times however we can not guarantee supply or delivery on time. We are not liable for any mis-deliveries due to incorrect addresses being provided. We reserve the right to accept or refuse orders for any reason.

Produce Weight

Due to the variance of unit weights found in some types of produce, the exact weight of each produce item may not exactly match what was ordered. A tolerance of up to 10% should be expected in weighed produce items. Where ever possible we will endeavour to balance under supply on one item with over supply of others, so your order value remains similar.

Credit Card Payments

All orders must be paid for in advance by credit card.

Payments are processed through the secure Stripe credit card payment gateway system. Any credit card details stored for recurring payments are done so on the Stripe system. No credit card data is stored by us.

No other forms of payment are accepted (such as cash, bank transfer or cheque).

Cancellation Policy

To minimise waste and ensure your order is as fresh as possible, we order stock once we have received your order, and are unable to guarantee acceptance of order cancellations after order cut-off time. We may charge a small admin fee as well as recovery of costs relating to products and produce that has been prepared specifically for your order.

Credits and refunds

If you are unhappy with any of our products we will attempt to resolve this with you to your satisfaction. If the issue cannot be resolved we will happily offer a replacement product, store credit for the value, or partial value, of the product. We cover all obligations under the Consumer Guarantees Act.

Disclaimers

We try to guarantee the accuracy of all information in this website however this website is provided on an "as is" and "as available" basis without any endorsement or representation made and we make no warranties of any kind in relation to the website. We make no warranty that the site will operate on your computer free from errors with no loss of information when transmitting data through the website or server. All information on this site can be changed at any time without notification.

Limitation of Liability

Except where prohibited by law The Urban Farmer will not be liable for any indirect, consequential, exemplary, incidental or punitive damages.

Personal and Password Details

You are entirely responsible for maintaining the confidentiality of your personal details at all times, including credit card and any personal account details. You agree to notify The Urban Farmer immediately of any discretion or unauthorised use of your personal details.

You assume total responsibility for the use of this site.

Postal Address

13D Ride Way

Rosedale

Auckland 0632

Physical Address

13D Ride Way

Rosedale

Auckland 0632

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